Apple Inc. will continue to explore possibly reimbursing customers who bought full-price iPhone batteries, but stopped short of guaranteeing the refund.
“We are exploring this and will update you accordingly,” the iPhone maker said in a Feb. 2 letter to Senate Commerce, Science and Transportation Committee Chairman John Thune (R-S.D.).
The letter, released today by the committee, was a response to a set of questions Thune sent on Jan. 9, asking the company about its reimbursement plans and customer service following a revelation that it had deliberately slowed some older iPhone models’ performance.
Apple faced a wave of consumer complaints ...
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