Southwest Call Center Worker Gets Trial on Pay Claims

A former Southwest customer service representative is headed to trial on her claims that the airline unlawfully failed to pay her for the time it took her to begin and end her work day.

Unpaid pre- and post-shift work is at the center of a wage and hour case before the California Supreme Court. The justices there are trying to sort through how to align the federal Fair Labor Standard Act’s allowance for employers to not pay their employees for those short snippets of time considered “de minimis,” or too small to account for, with the California state law that ...